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Issue: |
You have received an email from messages@concordfax.com but there is no fax attachment.
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Reason: |
The attachment is being stripped from the email and regarded as a spam or junk fax
by either your email provider or the setup through your email program (Outlook or
Outlook Express).
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Solution: |
Check your email settings for attachments and if necessary contact your email provider
with any questions regarding filters for attachments coming into your email. If
you are using Outlook or Outlook Express you may go to the Help section within the
Outlook software or contact Microsoft for further assistance.
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Issue: |
You have not received an email or fax message from messages@concordfax.com.
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Reason: |
There is something through your email provider or email program or setup (Outlook
or Outlook Express) that is stripping the attachment or email and regarding it as
a spam fax.
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Solution: |
Please check the email program you are using for any "junk folder" or "spam folder",
the attachment and email may have been re-routed to this folder by your email setup.
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Issue: |
You are attempting to open a fax or voice message attachment from your email and
are unable to view all pages of a fax message or listen your voice message.
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Reason: |
You may be using a viewer or media player that is not compatible with the eReceive
service for opening attachments.
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Solution: |
For FAX messages: If you are using Windows XP, please use the Windows Picture and
Fax viewer to open and view all pages of the fax attachment. If you are using Windows
"95 through 2000 please use Imaging or Kodak Imaging to view all pages of the fax
attachment. For VOICE message: For all O/S, Windows XP through "95 you may use Windows
Media Player to listen to the .wav file (voice message). Note: All of the above
viewers and media players are pre-installed and part of your O/S.
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Issue: |
Your fax messages are forwarding to the wrong email address. OR you are not receiving
your fax and voice messages.
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Solution: |
Please follow the instructions below to verify or change your forwarding email address.
Log on to the following website: www.concordfax.com
First select Login from the main menu options: This will bring you to a login screen
asking for a User ID and Password. Your User ID is your 800 number. You will need
to enter your 800 number (ie. 8007646481). Your password is your pin number for
the eReceive service. Once you are logged in you will see the options that you can
change. In the 'Forwarding Address' field type the email address you would
like your messages forwarded to and click the Submit button (at the bottom
of the screen) for the change to take effect. If you do not click the Submit button
your forwarding address will not change!! Please make sure to log out before exiting
the web browser.
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