Concord FaxRX is a fully managed online cloud fax solution designed to meet the stringent needs of the Healthcare industry.
Concord FaxRX is simple to use, yet so reliable that you’ll never have to think about fax again. You’ll reduce costs and meet all compliance requirements for HIPAA – all without dedicated fax hardware or phone lines. FaxRX helps you provide the best care possible!
The Concord Fax network has been designed to deliver unprecedented uptime while supporting HIPAA security requirements. Our multi-layer redundant architecture eliminates single points of failure in the platform so that outages can be quickly isolated without ever affecting service. Service for your patients never stops – and we never stop serving you.
Medical software developers can easily embed fax capabilities into their applications to increase productivity and integrate the user experience. In fact many of the industries leading software vendors already have. You’ll find Concord already there in more than a dozen leading LIMS, EMR, Radiology and other software solutions. If you’d prefer to customize your experience, the Concord Developers Portal provides access to code samples, best practices, and detailed documentation on the various APIs.
When you do have questions, we’re here to help. Our U.S. based support staff averages over 10 years experience offering personal and caring customer service to ensure your critical faxes get through. Network performance is monitored 24x7 and real-time customer service is available 9 AM – 8 PM EST.
We’ll take care of adding your own customized coversheets and handle automatic retries to make sure your fax goes through – you don’t have to worry about a thing. Immediate notification messages are sent by email confirming the outcome of your fax. Detailed reporting and billing information is available at any time via the Concord Web Portal.
You choose whether to keep your existing fax numbers, or let us provision new numbers for you. Our team understands the needs of healthcare providers and we’re here to support you every step of the way. We’ll help you get the platform configured, automate processes and optimize service so that you can deliver superior care to your patients.