APS Workflow utilized a traditional fax service for sending and receiving medical requests and medical records on a day to day basis. Progressively, they became displeased with the occasional service interruptions caused by outages with their previous fax service provider which also directly affected their clients.
Gristedes Supermarkets is a union organization that utilized fax machines and a phone system integrated with faxing capabilities for daily correspondence with their 35 stores, due to legal compliance requirements. After upgrading their phone system, Gristedes faced the challenge of unifying the fax infrastructure, since their new IP based phone system no longer supported analog fax.
Due to an increasing number of issues that were affecting the daily work flow as a result of a high volume of mandatory paperwork which consisted of accreditation forms, disclosures and signed contracts processed on a daily basis, Johns Hopkins University School of Medicine CME realized that a fax server solution was not a cost-effective or practical investment.
Concord worked with Microsoft to integrate Exchange Server 2010 with the Concord Fax Online platform and create a new solution—Concord Fax Online for Microsoft Exchange Server 2010. When a call is routed to Exchange Server 2010, it detects whether the transmission is a voice call or fax call.
As People's Trust evaluated their options, IP fax was chosen over a fax server solution because of ease of deployment, cost and reliability. IP fax was also a logical solution due to speed of implementation. This proved to be crucial as People's Trust had a short window for all employees to be fully operational.
Faced with the challenge of a failed fax server and no support from their fax server vendor, Perez Trading had to work fast at resolving this issue. They evaluated several options during the decision-making process. Concord Fax Online, an IP fax service, was chosen based on its ease of deployment, cost effectiveness, reliability, network capabilities and functionality.
Princess House has been using a fax server for their day to day communication with consultants who exclusively use faxing for processing order forms. As the business grew, Princess House decided that they needed to update their fax server to keep up with the workload, along with a system to better track receipt of the order forms.