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Concord Fax to Email (F2E)
Concord Fax Online Fax-to-Email (F2E) service enables the receipt of fax documents
in electronic format as attachments to email messages. This is accomplished by linking
one or multiple fax numbers to the user's email address (account). Faxes are sent
from any fax machine, in a normal fashion, by dialing the recipient's fax number.
These faxes travel through the Concord network and are delivered to the customer's
email inbox (inbound faxing) within seconds.
Concord's F2E service provides real-time failover (redundancy) for both outbound
and inbound communications. Unlike conventional IP fax providers and in-house solutions
which only offer outbound failover and very limited inbound failover, making their
networks less reliable and subject to local disruptions such as power outages and
natural disasters. Concord's global fax network is immune to regional outages such
as natural disasters, power failures etc. Concord's Fax to Email service fully integrates
with Microsoft office and supports all Microsoft Office fax features such as OCR
(Optical Character Recognition) and image editing such as signing documents in Microsoft
Office Document Imaging. All communications can be fully encrypted using TLS (Transport
Layer Security) or VPNs.
PHONE NUMBER SUPPORT
Concord Fax Online F2E customers can choose from toll-free numbers or local numbers,
depending on the company's business needs and locations. Concord provides inbound
numbers in the US and other countries in Europe, Asia and South America. The network
is expanding and phone number availability changes regularly. Contact Concord for
the most recent list.
FAX DOCUMENT
One of the many benefits of Concord Fax Online F2E is the ability to efficiently
manage documents. As fax documents are delivered as incoming email message attachments,
they can then be forwarded to another recipient or stored for later retrieval at
the recipient's convenience. Fax attachments can be downloaded and stored electronically
and easily forwarded to one or more parties. Since faxes are received as e-mail
attachments, existing e-mail backup solutions will also backup faxes. Concord also
provides FaxAssist, a free utility which allows faxes to be routed automatically
to printers or specific folder(s) for storing.
SELECTABLE FAX DOCUMENTS
F2E customers may choose to receive fax attachments in Adobe Acrobat (.pdf) or TIFF
image (.tif) format. The selection is made in the customer profile and may be changed
at any time through the Account Administration Center (AAC) or by contacting Concord's
customer service team.
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