Fax Online Account Administration Center

Concord's AAC

The Concord Account Administrative Center (AAC) is a valuable tool that allows customers to administer and monitor their Concord Fax Online account online 24/7.

For Administrators, the AAC provides master controls for creating and maintaining user accounts, managing usage and reporting information as well as assigning new phone numbers and managing inventory.

Manage User Settings

• Edit user contact information
• Select file format for incoming faxes or cover page templates for outgoing faxes
• Select which type of notifications to receive (fax failed, fax succeeded, fax requests)
• Assign fax numbers
• Create users
• Bulk user creation (mid-sized enterprise customers)
• Selectable area codes and phone numbers (either through the AAC or Web Services)

Monitor Fax Usage Activity and Generate Reports

• Account-wide view of user fax activity details
• Generate detailed reports by time period, geographic area, user or department
• Downloadable billing records suitable for importing into accounting applications

Administrator Features

• Customizable identification codes to allow reporting and billing by enterprise-specific criteria (user/department/site/company)
• Supports hierarchical user and account management (i.e. user/department/site/company)
• Ability to enforce company-based policies (time zones, cover pages, file formats)
• Email domain filters for tight control of sending and receiving faxes
• Account-wide view of user fax activity details